The Cascagrossa Its main objective customer satisfaction and based on the principle of transparency and supported by the Consumer Protection Code, adopted the following policy exchange and return.
1- customer dissatisfaction - PRODUCT Not Custom
Withdrawal from purchase (except customized kimono) If it was purchased, received the product in perfect condition, and still did not feel satisfied, you can request through [email protected], cancellation of purchase, the following process:
• Sign the waiver of purchase within 7 days after receiving the product;
• The goods must be returned by the post office with postage paid by the customer to the address of the tough guy;
• The product must be returned in original packaging, along with all accessories, tags, labels, manuals;
• You will need to send invoices and write back of one the reason for the return, name, social security number and telephone number;
• The product may not contain any hint of use / wash
• Products that have been modified and / or sent without permission. Every intention of cancellation should be communicated to the fighter before shipping the product.
Note: will not be accepted as returns Products that do not meet the above stated requirements. In these cases the CASCAGROSSA return the product to the customer by charging a new shipping.
2- Product flawless (new) - PRODUCT Not Custom
If you purchased the product and noted that the size does not fit you , follow the exchange process:
Contact immediately with the [email protected].
• The deadline for exchanging request is 30 calendar days from the date of receipt ; provided that the product is no evidence of use / wash in conditions mayors and all its components , tags , manuals and invoice ;
• You will need to have invoice and write on the back of the same exchange of reason , name , social security number and telephone number ;
• The product may not be evidence of use / wash ;
• Devera be in original packaging, without violations and with all tags , manuals and accessories.
Note: We will not accept products that have been modified and / or sent without permission. In these cases the CASCAGROSSA return the product to the customer by charging a new shipping.
3 Product with alleged defect under warranty
Where a product of the tough guy was used and presented malfunction within 3 months of purchase guarantee , the process is this: Contact immediately with the [email protected]
The product should be sent for analysis to the cascagrossa, accompanied by the invoice, and a brief account of the incident ; In this case the shipping freight for defect analysis is for the client.
The fighter supported by Article 18 of the CDC have 30 days , from the return of the goods the company to remedy the problem of the product.
Note: We will not accept modified products and / or sent without permission. In these cases the CASCAGROSSA return the product to the customer by charging a new shipping.
Report favorable exchange or repair:
The client will receive the address of origin, ( without additional costs, and the repayment of sending for analysis ) replacement for the same product or the same repair.
In the absence of the same product in stock, the customer will be notified and may choose another for exchange among the options on the site , respecting the value of credit
If there is price difference between the chosen and the claimed product shall be provided to pay the difference
Unlike the exchange report:
The product will be returned to you the letter / report of disapproval , without substitution and by levying new shipping.
Disapproval of items:
Absence defective (not verified damage)
Evidence of inappropriate use of the product
Evidence of accidental damage
Wear and tear due to the use
Modified products and / or sent without authorization
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Exchange and return of customized gi
Custom items are those for which you determine its characteristics, either through text , materials, color or layout.
These products employ a private service held specifically to you , which makes them unviable for resale.
Although we make one as close to reality as possible layout , there are always slight variations due to color adjustment, contrast, brightness, present on the monitor where the customer used to navigate the time of purchase. Thus we can not ensure complete color fidelity with respect to the image seen and approved by you using your machine . These variations are not characterized as defect.
Given the nature of the particular service production, we do not accept return of customized product for purchase of repentance.
Any mistake in the text , size, color , labels , seams and finishes that have been approved by you on the site or by email , is not up product defect.Upon approval of the application , claims or refunds of amounts paid will not be accepted .
In order to delivery made by mail , the deadline informed customer is the one stipulated by the contractor and may vary according to destination area. The fighter is not responsible for any delays in delivery time caused by acts of God such as strikes , bad weather, making it impossible to cancel the purchase .
It constitutes defective customized product
Failures in customizing a text error, size, color, labels, seams and finishes that have not been selected and approved by you.
In the case of Cascagrossa deliver divergent product to authorized and chosen by you, notify us immediately by [email protected], we will arrange the return of the wrong product, the manufacture of new delivery without charge.
• The product might not have use of evidence and / or washing;
• The product must be sent in original packaging, accompanied by invoice labels, tags, and all its components;
• When making the exchange process, the client must inform the reverse side of the invoice the exchange of reason, the name of who is returning, social security number, and telephone number;
• The deadline for request for exchange of personalized kimono in error if the fighter is 30 calendar days from the date of receipt; provided that the product is no evidence of use / wash in conditions mayors and all its components, tags, manuals and invoice.
• they will not accept products that have been modified and / or sent without permission. In these cases the CASCAGROSSA return the product to the customer by charging a new shipping.
Where a product of the tough guy was used and presented malfunction within 3 months of purchase guarantee , the process is this : Contact immediately with the [email protected]
The product should be sent for analysis to the fighter , accompanied by the invoice, and a brief account of the incident ; In this case the shipping freight for defect analysis is for the client .
The fighter supported by Article 18 of the CDC have 30 days , from the return of the goods the company to remedy the problem of the product.
Note: We will not accept modified products and / or sent without permission. In these cases the CASCAGROSSA return the product to the customer by charging a new shipping.
Report favorable exchange or repair :
The client will receive the address of origin, ( without additional costs, and the repayment of sending for analysis ) replacement for the same product or the same repair.
In the absence of the same product in stock, the customer will be notified and may choose another for exchange among the options on the site , respecting the value of credit
If there is price difference between the chosen and the claimed product shall be provided to pay the difference.
Unlike the exchange report :
The product will be returned to you the letter / report of disapproval , without substitution and by levying new shipping. Reproachful items Absence defective (not verified damage) Evidence of inappropriate use of the product Evidence of accidental damage Wear and tear due to the use
Note: We will not accept products that have been modified and / or sent without permission. In these cases the CASCAGROSSA return the product to the customer by charging a new shipping. The parties elect the courts of the Capital of São Paulo, Brasil with express waiver of any other, however privileged it may be , in order to be resolved any doubts arising from the contracting of services.